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SOC Support Specialist – UK Weekend Shift

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Remote UK Reports to: SOC Support Manager Location: Remote UK Compensation Range: £35,000 to £45,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay. What We Do: Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don\'t discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy. Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training. Join the hunt and help us stop hackers in their tracks! What You’ll Do: This is an entry-level role where you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity. Responsibilities: Provide exceptional customer support via phone, email, and chat. Address partner security concerns with timely and informative responses. Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information. Lead calls with partners, facilitating communication and collaboration with the SOC team. Troubleshoot product issues and provide support for other product-related requests as needed. Collaborate effectively with internal teams to ensure customer satisfaction. Advocate for partner needs and provide feedback to the relevant internal teams. Contribute to the development of knowledge base articles and other support resources. What You Bring To The Team: Must be located in the UK or Ireland and be able to work Tuesday through Saturday . Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field. Exceptional communication and interpersonal skills. Remain calm and empathetic when supporting partners through security incidents. Strong ability to prioritize daily tasks. Enthusiasm for working collaboratively and making a meaningful contribution to a successful team. Embraces change and excels in evolving environments. Not afraid to ask questions. Strong self-awareness and the ability to work independently. Preferred Qualifications: MSP or Help Desk Experience. Basic understanding of Networking. Basic understanding of SIEM tooling. What We Offer: 100% remote work environment - since our founding in 2015. New starter home office set up reimbursement (£392). Generous personal leave entitlements. Travel to the US 1-2 times/year for various company events. Pension. Access to the BetterUp platform for coaching, personal, and professional growth. Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit small businesses. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page . #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...