Description:
Where will your career take you next? Let’s find out together.
At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.
Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.
About World Travel Protection
This role is part of World Travel Protection, our global medical and security assistance business supporting many of Zurich Cover-More’s travel insurance brands. We support both corporate and leisure travellers – helping them avoid risks before they escalate and connecting them with the right experts when emergencies arise. With deep expertise in global travel risk management, we’re trusted by travellers, corporate risk managers, and organisations worldwide to prepare for potential threats and respond when it matters most. Operating 24/7 from our global assistance centres, we’re always ready to answer the call – wherever in the world it comes from.
This is a part-time position, working 7-15 hours per week (across 2 days) on a 12-month fixed-term contract. The role will require the successful candidate to be based in our Uxbridge office one day per week.
Please note: This is a part-time, weekend-focused Medical Consultant role, and we’re open to considering a range of working patterns to suit different lifestyles.
Options include:
- Weekend-only patterns such as:
- Alternate weekends (e.g., one weekend on / one weekend off, or two weekends on / two weekends off within a 4-week cycle)
- Saturdays only
- Sundays only
- Working every weekend
If you’re interested in a weekend-focused role but have a different pattern in mind, we’re very open to discussing alternative arrangements.
What you’ll be doing:
You’ll be responsible for the management of all requests for medical assistance from customers, medical providers and international organisations
You’ll provide oversight and ongoing education, supervision and support to all members of the WTP medical team
You’ll engage in ongoing quality assurance activities, ensuring compliance with the current WTP organisational clinical governance framework
You’ll be the escalation point regarding the appropriateness and necessity of medical care and/or transport, identifying customers at risk and escalating care as necessary
You’ll engage as the medical expert with insurers and clients
You’ll liaise directly with customer’s treating medical doctors in location, air ambulance providers and the customer’s local medical doctor(s) for the purpose of providing medical advice as requested by the Regional Chief Medical Officer, Clinical Services Operations Manager or Registered Nurse / Paramedic on an as needs basis
What skills and experience you’ll bring on this journey:
You’ll currently be registered with the GMC Medical Register
You’ll have extensive post-graduate experience, ideally with a strong background in Critical Care medicine (Emergency Medicine, Anesthetics or Intensive Care)
You’ll demonstrate or have a thorough understanding of the current clinical skills and knowledge required for the provision of medical assistance, ideally in an international setting
You’ll have knowledge of safety and quality assurance initiatives and standards in the area of critical care and retrieval medicine, including the ability to conduct audits and data analysis of key outcome measures
You’ll have excellent understanding and clinical proficiency in dealing with undifferentiated emergency presentations
You’ll possess networking skills – the ability to collaborate, cooperate and network effectively within a demanding culturally diverse, matrix organisation. This includes building strong partnerships with medical and security professionals, and operations experts
Why you’ll love working with us!
We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.
We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!
Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.
Appy today and let’s go to great places together!#LI-Hybrid [SL1]
#LI-KD100
