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Property Management Operations Manager - Nashville, TN

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About the position

PURE HomeRiver is seeking a results-driven Operations Manager who thrives in a competitive environment and is motivated to grow portfolios, capture market share, and deliver measurable profit. This role requires a leader who understands that success means hitting targets, building efficient systems, and holding the team accountable for performance. While compliance and operations are crucial, they are viewed as tools to outpace the competition and strengthen PURE HomeRiver’s market position. Strong vendor, client, and resident relationships are valued, but the bottom line remains a priority. This is a platform for a leader who measures success in wins, growth, and profitability.

Responsibilities

  • Ensure all business conducted is in accordance with company policies and procedures, all State and Federal Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, State governing Real Estate licensing authority, and all other pertinent laws, whether federal or state.
  • Recruit and train team members as well as conduct annual performance appraisals of direct reports.
  • Fulfill the role of Hiring Manager as needed.
  • Implement and enforce policies of the Company within the property management team.
  • Work in conjunction with Broker to establish and implement marketing procedures and portfolio growth strategies.
  • Assist in the attainment of all growth/profit goals established by the Company.
  • Ensure Company operations function according to established quality assurance standards through use of proper procedures, forms, and processes.
  • Establish and maintain all necessary external (client, vendor, and resident) relationships in such a manner as to further the objectives, operating philosophy, and desired image of Company.
  • Establish and monitor cost/expense control of property portfolios through regular verbal and written reports from team members.
  • Ensure effective working relationships are established and maintained with all team members by providing the necessary checks and balances that will identify and correct discrepancies both operationally and in communications.
  • Ensure proper organizational coordination (both vertical and horizontal communications).
  • Ensure efficient and effective administrative practices are employed, including scheduling, contracting, and record keeping. As appropriate, recommend new, more sophisticated methods and procedures to Broker.
  • Ensure all financial information relevant to team operation is routinely monitored for accuracy and compliance with company requirements.
  • Review monthly reports and decide any action to resolve with team members.
  • Conduct periodic and annual performance evaluations of all persons reporting to this position.
  • Ensure all employees are active in their positions and that waste and non-productive time is eliminated.
  • Make every attempt to resolve all business and personnel problems or grievances, solving problems as they arise. Endeavor to resolve all potential problem areas before they have a negative effect on the Company’s operational efficiency or reputation. Function as “lead role” in resolution of portfolio related legal/contractual disputes, keeping Broker advised and informed in a timely manner.
  • Develop and submit all required reports to the Broker within prescribed guidelines and dates for submission.
  • Maintain sound business relations with customers, vendors, trade groups, employees, government agencies and the community at large.
  • Maintain high morale and a focus on productivity among all staff positions.
  • Supervise and oversee that all portfolio properties are inspected in a timely manner and that the appropriate documentation/reporting are completed and processed according to Company policy.
  • Endeavor to increase knowledge of the business and industry, especially as it pertains to legal, regulatory, and technical changes, communicating and conveying information as received to staff members.
  • Maintain awareness of all business-related trends, advances, and improvements, determining the economic impact of any fiscal or political activities that could affect the Company.
  • Conduct at least once monthly staff meetings, communicating policy/procedure updates and changes, legislative and regulatory updates, technology changes and improvements, etc.
  • Provide coverage for staff, if necessary, if extended illness or vacation schedule require.
  • Operations Manager may perform other duties to further the best interest of the Company as may be assigned.

Requirements

  • Active TN Real Estate License
  • At least 3 years of residential property management experience
  • 5 years of supervisory experience
  • Strong working knowledge of landlord/tenant law, lease agreements, and the security deposit disposition process.
  • Previous team management experience is required.

Nice-to-haves

  • BA Degree preferred
  • Hospitality/Customer Service experience preferred
  • Experience with property management systems is a plus

Benefits

  • Medical, Dental and Vision Coverage
  • 401(k) plan with a 4% Instantly Vested Match
  • Generous Vacation and Sick time
  • Life and Disability Plans
  • Wellness Fitness Program
  • Employee Assistance Program
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