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Product Support Specialist

Other Jobs To Apply

Job Title: Product Support Specialist (Hybrid - DFW Metroplex)

Location: Hybrid – Must reside in the Dallas/Fort Worth Metroplex

Company: Praesidium Inc.

Pay: $18/hour

Join Us in Protecting What Matters Most

Are you someone who thrives in a fast-paced environment and finds purpose in helping others succeed? Praesidium, a national leader in abuse risk management, is looking for a Client Support Specialist to join our mission-driven team.

With a client base of over 9,000 organizations, including partners like YMCA of the USA and Boys & Girls Clubs of America, we help safeguard children, vulnerable adults, and the elderly. If you're tech-savvy, detail-oriented, and passionate about delivering world-class support, you might be the person we’re looking for.

What You'll Do:

  • Serve as a client’s go-to for product-related inquiries—via phone and email.
  • Guide users through the order process and troubleshoot issues.
  • Juggle multiple systems and tasks with professionalism and poise.
  • Ensure clients feel heard, supported, and confident in our services.
  • Help support key product lines including training, screening, and assessments.

What We’re Looking For:

  • Bilingual in English and Spanish
  • 2+ years in customer support, preferably in a high-volume environment.
  • At least 1 year in a work-from-home role; hybrid role.
  • Strong verbal and written communication skills.
  • Associate’s degree preferred.
  • Disciplined, self-starter with the ability to multi-task.
  • Tech-proficient: MS Word, Excel, Outlook.
  • Someone who thrives on helping others and finds joy in problem-solving.

Perks and Benefits:

  • Full-time, Monday–Friday (8 am–5 pm)
  • Work-from-home setup with a few in-office meetings each month
  • Competitive salary and 401(k) match
  • Health, dental, vision + telemedicine and life insurance (company-paid)
  • Generous PTO & holiday closure
  • Travel Assistance and more!

At Praesidium, you’ll be more than a support specialist—you’ll be a key player in our mission to protect the vulnerable. Let’s do impactful work together.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance
  • Work from home

Application Question(s):

  • Do you currently reside in the Dallas/Fort Worth Metroplex and are you able to work in a hybrid role (work from home with occasional in-office meetings)?
  • Are you bilingual in English and Spanish, with the ability to support clients professionally in both languages?
  • Do you have at least 2 years of customer support experience in a high-volume or fast-paced environment?
  • Are you comfortable working a full-time schedule, Monday–Friday from 8:00 a.m. to 5:00 p.m.?
  • Are you comfortable with the hourly pay rate of $18/hour for this position?
  • Do you have at least 1 year of experience working in a work-from-home or hybrid role?

Work Location: Hybrid remote in Arlington, TX 76011

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