Product Support Representative, Reclaim (Remote) ID-11460
Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Compensation section below to see what neighborhoods fall under each Zone.
Company Description
Dropbox isn? just a workplace?t? a living lab for more enlightened ways of working. We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox?nd with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you?e meant to be. Here, you can own your impact to make work more intuitive, joyful, and human?or you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries?nd yourself?Dropbox is ready for you.
Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Evening Virtual Assistant, Remote, $40/hr, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Evening Virtual Assistant, Remote, $40/hr, No Experience Virtual Assistant, $40/hr, No Experience, Remote, Night Job Entry-Level Remote Data Entry, $35/hr, Evening Job Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Phone Job, $42/hr, Part-Time, College Student Friendly Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, Remote, $45/hr, Evening, No Experience Phone Support, Remote, $50/hr, No Experience, Night Shift Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Customer Support, $40/hr, No Degree, Evening Job Customer Support, $35/hr, Night Job, Remote, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Customer Support, $50/hr, Night Job, Remote, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Evening Virtual Assistant, $42/hr, Evening, Remote, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Customer Support, $40/hr, Part-Time, College Student Weekend Data Entry, $45/hr, Remote, No Experience Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Support, $40/hr, Evening, No Experience Required Virtual Assistant, $42/hr, Remote, No Experience, Evening Phone Support, Remote, $35/hr, No Experience, Night Shift Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Moderator, $40/hr, Weekend, No Experience Required Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, $40/hr, Weekend, College Student, Remote Phone Support, Remote, $35/hr, No Experience, Night Shift Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Customer Support, $40/hr, Night Job, No Experience Remote Customer Support, $40/hr, No Degree, Evening Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Data Entry, $40/hr, Part-Time, College Student Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Data Entry, $40/hr, Weekend Job, College Student Remote Phone Support, $40/hr, Night Job, College Student Remote Moderator, $40/hr, College Student, Weekend Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Data Entry, Remote, $42/hr, Evening Job, No Degree Phone Support, Remote, $50/hr, No Experience, Part-Time Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Remote Customer Support, $35/hr, Night Shift, No Degree Customer Support, $40/hr, Remote, Evening, No Experience Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Live Chat, $40/hr, College Student, No Experience Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Phone Support, Remote, $50/hr, No Experience, Part-Time Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Customer Support, $42/hr, Remote, Part-Time, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Data Entry, $45/hr, No Degree, Night Shift Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Customer Support, $45/hr, No Degree, Evening Job Virtual Assistant, No Experience, $40/hr, Remote, Weekend Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Live Chat Support, $50/hr, Remote, Night Shift, No Degree Data Entry, $50/hr, Remote, Evening Job, College Student Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Customer Support, $45/hr, Part-Time, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Data Entry, $40/hr, Remote, Night Shift, College Student Job Data Entry, $50/hr, Night Job, No Degree, Remote Live Chat Support, Remote, $40/hr, Night Shift, College Student Data Entry, $50/hr, Night Shift, No Degree, Remote Job Phone Job, $35/hr, Remote, Part-Time, College Student Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Phone Job, $45/hr, No Degree, College Student Friendly Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Phone Support, $45/hr, Night Job, College Student Remote Moderator, $42/hr, Weekend, No Experience Required Remote Live Chat, $45/hr, College Student, No Experience Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, No Degree, $40/hr, Part-Time, Remote Job Customer Support, $40/hr, Remote, Part-Time, No Degree Customer Support, $42/hr, Weekend Job, Remote, No Degree Phone Support, $45/hr, Remote, No Experience, Evening Job Data Entry, No Experience, $35/hr, Remote, College Student Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Phone Support, Remote, $50/hr, No Experience, Part-Time Customer Support, $42/hr, Remote, Evening, No Experience Phone Job, $35/hr, Remote, Part-Time, College Student Remote Moderator, $40/hr, College Student, Weekend Job Live Chat Support, Remote, $40/hr, Night Shift, College StudentTeam Description
The Dropbox Customer Experience (CX) Team shapes how more than 700 million users worldwide interact with our products. We turn complexity into convenience and customer insights into innovations, bringing empathy and expertise to every touchpoint. Our team embraces resourcefulness and curiosity, pushing boundaries?nd ourselves?o improve the customer experience. Every team member contributes their unique perspective as we collaborate across the organization to amplify the customer voice. If you're passionate about bringing joy, humanity, and simplicity to how people interact with Dropbox, join our Customer Experience team. Areas of work include customer support, user experience research, technical support, customer success management, and program management.
Role Description
The Product Support Representative role will provide exceptional support for the Reclaim platform. We use tools such as Slack, Intercom, Zoom and Linear to communicate with our users, work as a team, and partner across the organization to provide real product feedback from our users. Depending on the needs of our customers, you may be required to work some weekends and holidays.
Responsibilities
?Deliver technical support for Reclaim based issues via Intercom and Zoom
?Achieve expert working knowledge of Reclaim, meet set KPI targets, and complete tasks in a timely and effective manner
?Provide customized recommendations and solutions to customers on complex issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores
?Communicate customer reported issues internally and triage them to the correct team
?Document recurring issues to support product quality programs, product development, and to maintain agent resources
?Drive projects that systematically improve customer experience in alignment with CX strategy
Requirements
?4+ years of work experience in a technical support and customer facing role supporting Enterprise, Premium or White Glove level support
?Possess the technical acumen to leverage internal tooling to troubleshoot customer issues
?Demonstrate strong communication skills and are able to convey complex technical information in user-friendly ways through effective listening and questioning
?Ask open ended questions to really get to the root of the matter and regularly exercise analytical and critical thinking skills
?Team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve
?Excel at working in an ambiguous and changing environment as the business grows and evolves with focus on business outcomes
?Have good judgment and the ability to maintain confidentiality of sensitive customer data
?Show real passion for our products and for creating extraordinary customer experiences
Preferred Qualifications
?Experience in training customers, individuals and/or partners in products or services or running customer events
?Avid Reclaim user and a vocal technology evangelist
