Remote Customer Support Specialist (Email & Chat) – EST Hours
Pay: $20.00 - $22.00/hour (DOE)
Location: 100% Remote (U.S.)
Schedule: Monday-Friday | 9:00 AM-5:00 PM EST
Duration: 3-Month Contract with Potential Extension or Conversion
The Fountain Group is hiring a Remote Customer Support Specialist for a prominent retail client. This is an excellent opportunity for candidates with customer service, retail, or call center experience who enjoy helping customers through written communication. Recent college graduates with strong communication skills are encouraged to apply.
Please Note: This position supports customers through email and live chat only—no inbound phone calls.
What You'll Do
- Respond to customer inquiries via email, chat, and written correspondence with professionalism and accuracy.
- Resolve customer concerns using strong problem-solving and conflict resolution skills.
- Document all customer interactions within the customer tracking system.
- Collaborate with Store Managers, District Managers, and corporate teams to resolve customer issues.
- Escalate sensitive or high-priority concerns when appropriate.
- Maintain accurate records and follow customer issues through resolution.
- Support social media moderation activities by responding objectively and following company guidelines.
- Manage multiple conversations and priorities in a fast-paced environment.
- Assist with special projects as assigned.
Qualifications
- 1-3 years of customer service experience in retail, customer support, or a call center environment.
- Recent college graduates are welcome to apply.
- Excellent written communication and grammar skills.
- Strong analytical, organizational, and problem-solving abilities.
- Proven conflict resolution and de-escalation skills.
- Ability to multitask while maintaining attention to detail.
- Comfortable using Microsoft Word, Excel, email platforms, and customer service systems.
- Strong typing skills.
- Social media moderation experience is a plus.
- Ability to remain objective and professional when handling sensitive customer interactions.
- Team-oriented with excellent time management skills.
Remote Work Requirements
- Reliable high-speed internet connection.
- Quiet, professional workspace free from background noise.
- Comfortable participating in video meetings and online collaboration.
Interview Process
- One 45-minute virtual interview.
- First 30 minutes with two team members.
- Final 15 minutes with two additional team members.
Additional Information
- Fully remote opportunity.
- Initial 3-month contract with potential for extension.
- Candidates must be eligible for future conversion if business needs require it.
- If converted, the anticipated hourly rate is approximately $22.00/hour.
If you're a customer-focused professional who enjoys solving problems and providing exceptional service through written communication, we'd love to hear from you!
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from The Fountain Group and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy.
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RemoteSkills:
Analysis Skills, Broadband, Call Centers, Communication Skills, Conflict Resolution, Customer Relations, Customer Service Systems, Customer Support/Service, Detail Oriented, Follow Through, Internet Video, Microsoft Excel, Microsoft Word, Multitasking, Organizational Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Retail, Retail Management, Social Media, Team Player, Time Management, Typing, Writing Skills
About the Company:
The Fountain Group LLC
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.
Company Size:
500 to 999 employees
Industry:
Staffing/Employment Agencies
Founded:
0
Website:
