Streaming Media Assistant ID-1560
About the position
At Disney Entertainment & ESPN Technology, we are dedicated to reimagining the way audiences experience the world's most beloved stories. Our mission is to transform Disney's media business for the future, focusing on evolving our streaming and digital products in innovative and immersive ways. We are committed to delivering unmatched entertainment and sports content, ensuring that every day presents an opportunity to make a significant impact on our partners and the hundreds of millions of viewers around the globe. The Live Orchestration Department within DE&E Technology plays a crucial role in this mission. Our agile and responsive teams of technicians are responsible for the daily processes and procedures required to operate our live and on-demand streaming video products. This department provides round-the-clock support, ensuring that our products function seamlessly across all platforms. Our oversight includes both linear and event-based content, and we offer hands-on operational and procedural support, including system health monitoring and incident management. The Streaming Media Assistant is a vital member of our daily operations team, tasked with delivering high-profile media products to market. This role involves providing live, hands-on operational support, monitoring system health, mitigating routine issues, and orchestrating live and VOD streaming media using proprietary software.
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- Follow operational procedures and raise awareness of issues in workflows when they arise.
- Execute defined processes to validate the quality and availability of live content streams.
- Record steps to troubleshoot workflows when issues arise.
Requirements
- Must be available to work flexible hours, including nights, weekends, and holidays.
- Strong understanding of computers and applications.
- Exemplary attention to detail.
- Strong communication skills, including written and verbal.
- Solid organizational skills.
- Ability to learn quickly and adapt to new situations.
- Strong ability to multitask and work in a fast-paced, time-sensitive environment.
- High school diploma or equivalent.
Nice-to-haves
- Solid computer and technical background, with experience working in digital media and online organizations.
- Familiarity with streaming and broadcast media, particularly HTTP Live Streaming (HLS).
- Team player with enthusiasm and a strong work ethic.
- Ability to troubleshoot efficiently.
- A minimum of 1-year of relevant working experience.
Benefits
- Medical benefits
- Financial benefits
- Bonus and/or long-term incentive units may be provided as part of the compensation package.
