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Work From Home / Remote Jobs Telecaller

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Company Overview

Wings Global Services, headquartered in Mumbai, operates at the forefront of engineering innovation, offering a spectrum of services across diverse sectors such as oil & gas, manufacturing, IT, and modern infrastructure. Distinguished by its commitment to operational excellence and advanced automation, the company drives efficiency and resource optimization. Engaging in collaborative growth, Wings Global Services aligns with visionary industry leaders to redefine possibilities within a dynamic global landscape.


Job Overview

We are seeking a dedicated Telecaller for a remote, full-time position at Wings Global Services. This entry-level opportunity is suitable for freshers with up to one year of work experience. As a key member of our team, you will leverage your communication skills to engage with customers and help drive our strategic objectives.


Qualifications and Skills

  • Excellent telecalling skills to effectively communicate with clients and address their needs (Mandatory skill).
  • Strong communication skills to articulate ideas clearly and professionally, ensuring customer satisfaction (Mandatory skill).
  • Energetic leadership qualities to inspire and motivate within a remote working environment (Mandatory skill).
  • Effective time management skills to balance multiple tasks and meet deadlines efficiently.
  • Self-motivation to drive personal performance and achieve targets without direct supervision.
  • Adaptability to new technologies and changing environments, demonstrating a willingness to learn.
  • Basic proficiency in CRM tools and other telecommunication software to manage contacts and interactions.
  • Ability to handle client interactions with patience and professionalism, ensuring positive outcomes even in challenging situations.


Roles and Responsibilities

  • Engage with potential and existing customers to provide information about our services, addressing their inquiries and concerns.
  • Maintain a comprehensive understanding of the company's service offerings to effectively answer customer questions.
  • Coordinate with team members to ensure seamless communication and service delivery to meet customer expectations.
  • Generate leads through effective communication strategies and follow up on potential opportunities.
  • Document client interactions and feedback in CRM systems, ensuring all data is accurate and up to date.
  • Participate in training sessions to enhance skills and stay updated with telecommunication strategies and tools.
  • Contribute to team meetings with feedback and insights to improve service quality and communication processes.
  • Ensure a high level of customer satisfaction by providing exceptional service and addressing issues promptly and professionally.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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