Visa Consultant (Customer Services and Operations) ID-1007
About the Role
We are seeking a detail-oriented, adaptable, and highly professional visa & passport consultant to join our remote team. This is a multi-role position that spans visa consulting, customer service, operations, and administration.
You will initially focus on assisting UK-based corporate clients—often large businesses and professionals in senior positions—with their visa and passport needs. However, the role is flexible, and you will be expected to contribute across various functions within the company as needed.
You’ll work closely with our logistics team, operations staff, and directly with our director, gaining exposure to all aspects of our business.
This is a 100% remote role—work from anywhere in the world with a competitive salary paid in USD and flexible working arrangements as a contractor.
Key Responsibilities
- Advise corporate clients and individuals on visa and passport application requirements
- Handle global mobility queries from HR and Mobility departments
- Review, check, and verify documents for accuracy and compliance
- Troubleshoot client issues and provide accurate, efficient solutions
- Progress clients through the application process step-by-step
- Identify potential issues and provide clear, actionable advice
- Collaborate with internal team members across operations and logistics
- Support general administration and cross-functional duties as required
Requirements
- Fluent written and spoken English – this is absolutely critical. Communication quality will be assessed during the recruitment process
- Experience in administration, customer service, or operations (experience across multiple is a plus)
- Proven ability to work with large organisations and professionals in senior roles
- Confident working with multiple departments within corporate environments
- Excellent document handling and attention to detail
- Strong problem-solving skills and ability to work independently
- Comfortable multitasking and managing multiple cases concurrently
- Team player with a proactive, hands-on attitude
Skills Required
- Professional communication (written & verbal)
- Document review and compliance checking
- Issue identification and problem-solving
- Client service and relationship management
- Strong organisational and time management skills
- Adaptability across cross-functional tasks
- Tech-savvy with familiarity in tools such as email, shared drives, task management software, etc.
Technical Requirements
To perform effectively in this remote role, you’ll need:
- A reliable computer (Core i5 or equivalent, 12GB RAM, Windows 10 or above)
- Noise-cancelling USB headset and webcam for meetings
- Stable internet connection (min. 35 Mbps download / 15 Mbps upload)
- Ability to work independently and manage multiple tasks remotely
Why Join Rapid Visas?
- 100% remote position – work from anywhere in the world
- Competitive salary paid in USD
- Flexible working arrangements as a contractor
- Become part of a small, focused team where your input matters
- Collaborate directly with leadership and gain exposure across departments
- Develop a broad skillset in a dynamic, multi-role environment
- Work with respected, high-profile clients from industries across the board
Hours & Work Style
This is a remote position based on UK working hours (9:30AM – 5:30PM GMT/BST). You must be available to work within these hours consistently.
To Apply
To apply, please submit your CV and complete our online application form.
As part of the application, you will also be asked to:
Record and submit a short video using Loom (a free and easy-to-use video tool) to answer a few questions.
Shortlisted candidates will go through a multi-stage recruitment process designed to assess communication skills (both written and spoken), attention to detail, and problem-solving abilities—essential qualities for success in this position.
