lead, Partner Contact Center (Remote) ID-1588
About the position
As a lead in the Partner Contact Center at Starbucks, you will play a crucial role in enhancing the partner experience and supporting the company's culture. This position is designed for individuals who are passionate about developing others and improving operational processes. You will be responsible for providing partner development and functional training solutions, as well as facilitating quality assurance evaluations for the Partner Contact Center. Your efforts will contribute significantly to the success of Starbucks by ensuring that partners are well-equipped to deliver exceptional service and support to customers. In this role, you will work closely with your peer team to coordinate training initiatives, quality assurance measures, and resource management. You will create updates and facilitate the department's training program, regularly gathering feedback to evaluate its effectiveness and making necessary adjustments to keep pace with advancements in contact center technology. Your collaboration with subject matter experts, supervisors, and managers will be essential in establishing processes, procedures, and standards that enhance productivity and accuracy while eliminating redundancy. The lead position requires a proactive approach to problem-solving and continuous improvement, ensuring that the Partner Contact Center operates efficiently and effectively. You will be instrumental in driving initiatives that foster a positive work environment and contribute to the overall success of the team and the organization.
Entry Level Phone Job, $40/hr, Remote, No Degree Required Phone Support, Remote, $40/hr, Evening/Night Shift Data Entry, No Experience, $50/hr, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Experience Required Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Phone Job, $40/hr, No Degree, College Student Friendly Phone Support, $50/hr, Weekend, Remote, No Experience Remote Phone Job, $45/hr, No Degree, College Student Friendly Virtual Assistant, Remote, $40/hr, Evening, No Experience Live Chat Support, Remote, $42/hr, Night Shift, College Student Data Entry, $45/hr, Remote, Evening, No Experience Required Phone Support, $45/hr, Remote, No Experience, Evening Job Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Data Entry, $45/hr, Weekend Job, College Student Remote Customer Support, $45/hr, Part-Time, College Student Remote Live Chat, $40/hr, College Student, No Experience Part-Time Data Entry, $45/hr, Remote, College Student Friendly Phone Job, $35/hr, Remote, Part-Time, College Student Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Virtual Assistant, $35/hr, Weekend, No Degree, Remote Data Entry, No Degree, $45/hr, Part-Time, Remote Job Remote Phone Job, $42/hr, Night Shift, College Student Friendly Data Entry, $50/hr, Night Shift, No Degree, Remote Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $40/hr, Evening, Remote, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Customer Support, $40/hr, Part-Time, College Student Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Phone Job, $35/hr, Remote, Part-Time, College Student Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, Remote, $40/hr, Weekend, No Experience Live Chat Support, Remote, $42/hr, Night Shift, College Student Remote Live Chat, $35/hr, College Student, No Experience Live Chat Support, $45/hr, Weekend, Remote, College Student Data Entry, $40/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Phone Job, $45/hr, Part-Time, No Degree Required Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Customer Support, $40/hr, Part-Time, College Student Weekend Customer Support, $42/hr, Remote, College Student Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Data Entry, $50/hr, Remote, Evening Job, College Student Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Part-Time Data Entry, $45/hr, Remote, College Student Friendly Data Entry, No Degree, $45/hr, Part-Time, Remote Job Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Part-Time Data Entry, $45/hr, Remote, College Student Friendly Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, $45/hr, Remote, No Experience, Night Job Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, $50/hr, Night Shift, No Degree, Remote Job Live Chat Support, $50/hr, Remote, No Experience Required Evening Virtual Assistant, Remote, $40/hr, No Experience Virtual Assistant, $42/hr, Remote, No Experience, Evening Phone Support, $35/hr, Weekend, Remote, No ExperienceResponsibilities
- Coordinate training, quality assurance, and resource management within the Partner Contact Center.
- Create updates and facilitate the department training program, gathering feedback for evaluation.
- Assist in establishing processes, procedures, and standards with subject matter experts and management.
- Identify and implement process improvements to increase productivity and accuracy.
Requirements
- 3 years of experience in customer service, human resources, or shared services environment.
- 3 years of problem-solving experience in a fast-paced environment.
- 1 year of experience driving continuous improvement initiatives.
- Strong verbal and written communication skills.
Nice-to-haves
- Experience in a leadership role within a contact center environment.
- Familiarity with contact center technology and training methodologies.
Benefits
- Medical, dental, and vision insurance coverage.
- Basic and supplemental life insurance options.
- Short-term and long-term disability insurance.
- Paid parental leave and family expansion reimbursement.
- Paid vacation from date of hire, sick time, and paid holidays.
- 401(k) retirement plan with employer match.
- Discounted company stock program and Starbucks equity program.
- 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University.
- Access to backup care and DACA reimbursement.
