The beautiful Embassy Suites by Hilton Chicago Downtown Magnificent Mile features 455 spacious guest rooms and over 20,000 square feet of flexible meeting space-making it a premier destination for both corporate and social events in the heart of downtown Chicago.
We are currently seeking a Senior Catering Manager to drive and service business across local corporate and social markets, as well as manage groups of 30 rooms or fewer with catering needs. This role is perfect for a dynamic, relationship-driven professional who thrives on creating memorable guest experiences.
This is an exciting opportunity to join a Hilton corporate-managed property, working alongside a fun, tenured team that knows how to balance hard work with a great team culture.
What will I be doing?
As Senior Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events. This position primarily handles complex social events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events
Specifically, your essential functions will be to perform the following tasks to the highest standards:
• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.
#LI-JW1
What are we looking for?
- Minimum of 1 year of catering management experience required
- Flexible schedule with the ability to work varied hours based on event needs
- Previous catering sales experience within a hotel environment highly preferred
- Experience with Delphi FDC strongly preferred
- Familiarity with Hilton brand standards and culture is a plus
Salary Range for the role budgeted between $70K DOE annually plus opportunity for quarterly bonus and is based on experience
Sales Incentive Plan:
Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout
The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
- Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment
- Vision, dental, life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO) - you can accrue up to 144 hours of PTO in your first year of employment.
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to your pay when you need it through DailyPay
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Inclusive family-building and fertility benefits
- Expanded bereavement leave.
- Adoption Assistance program
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Complimentary team member meal daily
- Discounted parking
Skills:
Budgeting, Career Development, Catering Services, Coaching, Creative Design, Customer Relations, Delphi, Develop and Maintain Customers, Disability Insurance, English Language, Establish Priorities, Incentive Programs, Life Insurance, Literacy, Logistics, Market Segmentation, Menu Development, Needs Assessment, Negotiation Skills, Problem Solving Skills, Property Management, Psychiatry and Mental Health, Resolve Customer Issues, Revenue Growth, Sales, Schedule Development, Secondary School, Set Goals, Team Lead/Manager, Team Player, Time Management
About the Company:
Hilton Global
