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[Remote] Associate, Partner Network Operations

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Note: The job is a remote job and is open to candidates in USA. Flex is a growth-stage FinTech company headquartered in NYC, focused on creating an improved rent payment experience. The Partner Network Operations Associate is responsible for monitoring partner integrations, resolving payment discrepancies, and ensuring a seamless experience for users and partners alike.


Responsibilities

  • Conduct daily monitoring of partner integration health dashboards to identify and resolve known error patterns
  • Execute "pre-flight" checklists for new setups to ensure technical configurations align with our standard requirements, preventing downstream failures
  • Own the end-to-end resolution of payment discrepancies and failed bank deposits by following established SOPs
  • Facilitate the collection of updated banking details and manage the re-triggering of failed transactions to minimize financial risk
  • Constantly further your knowledge of Property Management System (PMS) accounting practices—specifically ledger structures, payment reconciliation and billing logic—to evaluate how to best our partners
  • Investigate the "why" behind payment anomalies
  • Move beyond identifying a failure to diagnosing whether the root cause is a technical integration error, a partner banking issue, or a ledger mismatch, executing the appropriate resolution within established playbooks
  • Serve as a point of contact for multiple internal teams to unblock technical and financial hurdles
  • Provide clear, status-level updates regarding pending payment resolutions, bank account validations, and pre-note failures to ensure organizational alignment
  • Manage a high-volume queue of inbound and outbound communications, acting as a steward for the network to ensure a positive experience for every stakeholder

Skills

  • 2–4 years in a Client Support, FinOps, or Account Management role, ideally within Fintech, PropTech, or high-growth SaaS
  • Foundational knowledge of banking operations (ACH, Wires, Bank Returns) and a basic understanding of accounting principles (credits/debits and ledger reconciliation)
  • Experience navigating Property Management Systems (e.g., Yardi, AppFolio, Entrata, RealPage) with a focus on accounting or billing modules
  • Comfortable using Excel/Google Sheets for data manipulation and navigating internal admin dashboards or CRM tools (Salesforce/Zendesk)
  • Ability to drive tasks to resolution and take pride in ensuring a partner's ledger is balanced and a user's payment is successful
  • High degree of accuracy and 'zero-error' tolerance when handling sensitive financial data
  • A natural investigator who uses internal tools and SOPs to find solutions independently, knowing exactly when to resolve and when to escalate
  • Ability to translate technical or financial details into actionable, professional instructions for partners
  • Ability to manage a high volume of tasks in a fast-paced, scaling environment without compromising quality
  • Experience in multifamily operations is a plus

Benefits

  • Competitive medical, dental, and vision available from Day 1
  • Company equity
  • 401(k) plan with company match (our company match kicks off at the beginning of 2026)
  • Unlimited paid time off + 13 company paid holidays
  • Parental leave
  • Flex Cares Program
  • Free Flex subscription

Company Overview

  • Flex enables people to pay rent bills on a schedule that fits their personal finances. It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://getflex.com.

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