Customer Service Representative / Remote ID-10118
We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow.
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None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect.
We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.
We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together.
You will be selected for one of the below programs: (They are very similar)
Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs.
Medication Reconciliation: Truepill has an opportunity to build on the success of the Post Discharge Program by expanding to close the Transitions of Care (TRC) quality measure. The Care Team will make outreaches to Medicare members who transitioned from the inpatient (hospital) setting back to home. The goal is to have the member receive a telephonic engagement with a Call Center Representative to review their medication list and provide further care coordination. Concerns that may be addressed may include, but are not limited to, issues surrounding unintentional medication changes, medication interactions and reactions, understanding medication directions, understanding of diagnoses, and other follow-up needs.
You will be selected for one of the below programs: (They are very similar)
Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs.
Medication Reconciliation: Truepill has an opportunity to build on the success of the Post Discharge Program by expanding to close the Transitions of Care (TRC) quality measure. The Care Team will make outreaches to Medicare members who transitioned from the inpatient (hospital) setting back to home. The goal is to have the member receive a telephonic engagement with a Call Center Representative to review their medication list and provide further care coordination. Concerns that may be addressed may include, but are not limited to, issues surrounding unintentional medication changes, medication interactions and reactions, understanding medication directions, understanding of diagnoses, and other follow-up needs.
