Customer Service Manager, Airport Customer Care ID-10046
Job Description
Welcome to American Airlines, where we pride ourselves on providing exceptional customer service to all of our passengers. We are currently seeking a dedicated and experienced Customer Service Manager to oversee our Airport Customer Care team. As the face of our company, you will play a crucial role in ensuring our customers have a positive and smooth travel experience. If you have a passion for customer service and possess the necessary qualifications, we invite you to join our team and help us continue to elevate the standard of service at American Airlines.
- Oversee the Airport Customer Care team and ensure they provide exceptional customer service to all passengers.
- Serve as the face of the company and represent American Airlines with professionalism and positivity.
- Develop and implement strategies to improve the overall customer experience at the airport.
- Train and mentor team members on customer service best practices and company policies.
- Monitor customer feedback and address any issues or concerns promptly and effectively.
- Collaborate with other departments to ensure a seamless and efficient travel experience for passengers.
- Develop and maintain relationships with key stakeholders, including airport staff and vendors.
- Create and maintain standard operating procedures for the Airport Customer Care team.
- Handle escalated customer complaints and find solutions to resolve them in a timely manner.
- Conduct regular performance evaluations and provide feedback to team members to ensure high-quality service.
- Stay updated on industry trends and incorporate innovative ideas to enhance the customer service experience.
- Ensure compliance with all safety and security protocols at the airport.
- Manage and allocate resources effectively to meet customer service goals and objectives.
- Prepare and present reports on customer service performance to upper management.
- Act as a role model for the team by consistently demonstrating excellent customer service skills.
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