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2nd Shift Remote Desktop Support

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This a Full Remote job, the offer is available from: Anywhere

Description

 

Description

Hiring Immediately... 

Location: Remote Based in US
Schedule: Wednesday–Saturday, 1:00 PM – 11:30 PM CST (Four 10-hour shifts) 

Pay Rate: $40-50K + Shift Differential

About Mpathic

Mpathic is a trusted partner to a large national Managed Service Provider, delivering high-quality IT support with empathy, precision, and professionalism. We are currently hiring a 2nd Shift Service Desk Engineer (SDE) to join our after-hours support team. This is a remote, full-time position with all necessary equipment provided by the customer, including a laptop, monitor, docking station, wireless keyboard, mouse and headset.

Position Summary

As a 2nd Shift SDE, you will be the first line of support for clients requiring 24/7 IT assistance. You’ll monitor alerts, respond to urgent incidents (P1/P2), and ensure timely resolution or escalation of issues. This role demands high reliability, strong technical skills, and excellent communication, especially during overnight hours when staffing is limited.

Key Responsibilities

  • Provide first-contact direct technical support for client issues (login, software, hardware).
  • Monitor and respond to system alerts and urgent cases.
  • Administer and troubleshoot Windows Server environments and Active Directory.
  • Support end-user devices, LAN/WAN environments, and corporate infrastructure.
  • Use RMM and case tracking systems to document, track, and resolve issues.
  • Communicate clearly with clients via voice calls, setting expectations and providing updates.
  • Collaborate with internal teams and third-party vendors for issue resolution.
  • Follow documented procedures and contribute to process improvements.

Training & Onboarding

  • Initial Training: 2 weeks (day shift, 8 AM–5 PM EST), including classroom and shadowing.
  • Follow-up: 1–2 weeks of reverse shadowing with current 2nd shift personnel.


Requirements

 

Requirements

Required Skills & Experience

  • 0–3 years of IT support experience (or equivalent aptitude).
  • Empathetic, client-first mindset with strong interpersonal skills.
  • High attention to detail and ability to follow structured processes.
  • Strong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues.
  • Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell.
  • Excellent written and verbal communication skills.
  • Demonstrated interest in continuous learning and technical growth.

Preferred Qualifications

  • Prior experience in a Windows System Administration or IT Service Desk role.
  • Experience with virtualization (VMware or Hyper-V) and remote PC management.
  • Certifications: CompTIA A+, Network+, Server+, Microsoft 365 Fundamentals, ITF+.

Why Join Mpathic?

  • Work from the comfort of your home with all equipment provided.
  • Be part of a high-impact team supporting critical IT operations.
  • Competitive pay with additional compensation for overnight work.
  • Opportunities for growth and skill development in a fast-paced environment.
Salary Description
$20-$24 +5% Shift Differential
This offer from "Mpathic" has been enriched by Jobgether.com and got a 82% flex score.
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