WORK FROM HOME - REMOTE TECHNICAL SUPPORT

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We're a software company looking for help with Mac, Windows and Linux application tech support and networking. You should have good communication and some familiarity with command line, scripting and TCP networking. The position is remote, with occasional travel to provide in-person support for our customers. Please send a resume and short cover email for consideration.

Responsibilities include:

Provide software installations and updates for customers remotely.

Provide basic product training for new customers.

Provide first level technical support and manage requests escalated to the technical support team.

Occasional (4-5 times per year) travel to assist with system set up and training in person.

Requirements:

Excellent communication and customer service skills

Self-motivated

Technical familiarity with Linux

Knowledge of command line

Experience with scripting (Bash, Python or other)

Technical knowledge of networking- SMB, NFS, TCP, etc.

Preferred:

Some experience coding in Java

Some experience with media or video applications

Job Types: Full-time, Contract

Pay: $1,000.00 - $2,000.00 per month

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer support: 1 year (Preferred)

Work Location: Remote

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