Voice & Non-Voice Customer Support Executive

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We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Fortuco Resource Solutions Private Limited. The role offers ₹ 27,000 - ₹ 37,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

Please go through the FAQs to get all answers related to the given Voice & Non-Voice Customer Support Executive job
What are the eligibility criteria for this Voice & Non-Voice Customer Support Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-6 years of experience and skills like International Calling for this Voice & Non-Voice Customer Support Executive job offered by Fortuco Resource Solutions Private Limited in Mansarovar, Jaipur.

What salary is offered for this Voice & Non-Voice Customer Support Executive job?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹27,000-₹37,000 per month.

What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.

Is this a work from home job?
Ans : This is a work from home job and can be done remotely.

How many openings are available for this position?
Ans : There are 2 openings available for this position.

Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.

What does the role of Voice & Non-Voice Customer Support Executive involve?
Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.

Where is this job located?
Ans : This Voice & Non-Voice Customer Support Executive job is located in Mansarovar, Jaipur.

What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-6 years of experience is ideal for this Voice & Non-Voice Customer Support Executive job.

Why should you apply for this Voice & Non-Voice Customer Support Executive job?
Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹27,000-₹37,000 per month. This is a Full Time opportunity and has 2 openings available.

Candidates can call HR for more info.
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