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Shopify App Technical Support Role

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<p>We’re a small three‑person team that has been building tools for Shopify merchants for over two years. As we’ve continued to grow, we’ve reached the point where we need a dedicated customer support role.</p> <p>Even without a full‑time support position, we’ve always taken customer care seriously, which is reflected in our excellent app rating. Now, we’re ready to take our support to the next level.</p> <p>You’ll be our first customer support hire and a key part of the team. You’ll help us create the systems and processes that future support teams will rely on.</p> <p>You’ll also have the chance to explore other areas of the company. We always welcome initiative.</p> <p>Some of the main responsibilities:<br /> • Communicate with customers via live chat or email and resolve their issues<br /> • Continuously learn about our app’s features and the Shopify ecosystem to better assist users<br /> • Gather and summarize product feedback and propose improvements<br /> • Manually test new app features<br /> • Take on additional tasks such as researching tools, writing blog posts, or creating mockups—depending on your skills and interests </p> <p>Must‑haves:<br /> • Basic knowledge of JS, HTML, and CSS, and a willingness to learn more when needed<br /> • Excellent written and verbal communication skills<br /> • Enjoy interacting with people and solving their problems<br /> • Ability to handle challenging customers (though this is rare)<br /> • Confidence working with advanced technical concepts<br /> • Ability and willingness to write technical documentation or articles<br /> • Openness to tasks outside of support, since we’re a small startup where everyone wears multiple hats<br /> • Availability to work with at least four hours of overlap with GMT+7 between 9:00 and 18:00 </p> <p>Nice‑to‑haves:<br /> • Experience with Shopify, especially theme development or customization<br /> • Experience in the B2B SaaS space<br /> • Knowledge of additional languages, especially French, Spanish, or Italian<br /> • Other skills valuable in a startup, such as marketing, SEO, or video editing </p> <p>Salary:<br /> Negotiable</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...