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[Remote] Robotics Field Service Technician•

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Note: The job is a remote job and is open to candidates in USA. ABB is a global market leader in robotics, currently entering an exciting new chapter with plans for acquisition by SoftBank Group. The Robotics Field Service Technician role involves executing service work, troubleshooting technical issues, and ensuring customer satisfaction through quality service delivery.


Responsibilities

  • Performing entry-level field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products. Also capable of traveling on short notice and able handle air travel
  • Reviewing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities
  • Executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards, as well as contributing to customer satisfaction by executing service work as per customer order and expectations, and making recommendations to avoid such issues in the future
  • Troubleshooting simple equipment failures and making recommendations to avoid such issues in the future, and ability to communicate with customers (external/internal) in high pressure situations/ maintain strong customer relationships

Skills

  • Bachelor's degree with 1+ years of field/troubleshooting/maintenance/technical support experience, or a High School Diploma with 5+ years of similar experience
  • Ability and willingness to travel approximately 85% as required
  • Good mechanical experience
  • Electrical and programming experience also a plus
  • Knowledge of PLC communications and other robotic peripheral equipment preferred
  • Computer skills (MS Word, Excel, PowerPoint, Teams, Windows)
  • Knowledge of PLC communications and other robotic peripheral equipment preferred

Benefits

  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D – 100% employee paid up to maximums
  • Short Term Disability – up to 26 weeks – Company paid
  • Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
  • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Parental Leave – up to 6 weeks
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program
  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP).
  • ABB provides 11 paid holidays.
  • Vacation is provided based on years of service for hourly and non-exempt positions.
  • Salaried exempt positions are provided vacation under a permissive time away policy.

Company Overview

  • ABB provides electrification and automation solutions for various industries. It was founded in 1988, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is

    • Company H1B Sponsorship

  • ABB has a track record of offering H1B sponsorships, with 9 in 2026, 70 in 2025, 51 in 2024, 58 in 2023, 63 in 2022, 52 in 2021, 46 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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