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Guest Service Associate (Remote) – Hyatt in Chicago, IL

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Guest Service Associate (Remote) - Hyatt - Hyatt - Chicago, IL - work from home job Company: Hyatt Job description: Guest Services Associate - Work from Home - Training Begins on November 6th These positions will report to the Global Contact Centers located in Omaha, Nebraska and Marion, Illinois. These positions will be worked remotely from home. STARTING WAGE - $17.00 PER HOUR TRAINING AT HYATT - You will train remotely from home for this position. We have training beginning in November 2023. 100% attendance is required. Training hours are 9:00am - 5:30pm Central Standard Time, Monday-Friday for 5 weeks NOW HIRING - Guest Service Associates who will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately. • Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt's standard of care in every interaction. • Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt's loyalty program as well as offering a Hyatt credit card. • Desire to exhibit reliability and dependability to work independently. • Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback. Will then apply the suggestions for continued achievement of high performance at Hyatt. • Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions. • Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision. • Willingness to provide feedback to management while maintaining a good rapport throughout that communication process. • Must be computer/technology savvy- our future focus will become even more reliant on technology. • Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed. • Will deliver and exhibit Hyatt values with every guest at all times. YOUR PLACE AT HYATT - Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. Discover why Hyatt is consistently ranked one of the world's best places to work. Fortune's 100 Best Companies to Work For® - FORTUNE and Great Place to Work® America's Best Employers For Diversity- Forbes 100 Best Workplaces for Millennials - FORTUNE SCHEDULE - The ideal candidate must be able to work one of the following full-time schedules once training is completed. We have a limited number of each schedule with preference given on a first come, first serve basis. PLEASE NOTE THESE SCHEDULES ARE CENTRAL STANDARD TIME (CST) FULL TIME (40 HOUR - 5 x 8 HOURS) SCHEDULES: Sunday Monday Tuesday Wednesday Thursday Friday Saturday Pick any hours between 8:00 am and 10:00 pm CST Pick any hours between 8:00 am and 10:00 pm CST Pick any hours between 8:00 am and 10:00 pm CST Pick any hours between 8:00 am and 10:00 pm CST Choose a minimum of 4 hours between 2:00pm and 7:00pm CST 1:30 pm - 10:00pm CST 1:30 pm - 10:00pm CST *Required work day *Required work day *Required work day • Must choose two days off per week • Split shifts are allowed • 10 hours max per day Colleague is required to provide the following equipment for Home Office: • High Speed Internet Service. High Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed. Colleague will be required to provide Hyatt with adequate certification of service from provider. • If your ISP provided equipment or your internal network contains a firewall, you must "unblock" or enable "pass through" settings for all communication ports. • Non-work related activities performed by you or others in your household such as gaming (e.g., XBox, Playstation, etc.) or media streaming (e.g., Netflix, Hulu, etc.) during working hours will impact your Hyatt supplied equipment's performance. • Your high-speed internet service is expected to be reliable, connected,

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...