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Freelance Customer Support (Chat/Email) - No Experience Needed

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Job Summary

MNC JOBS INFO is actively seeking enthusiastic and reliable individuals to join our dynamic team as Freelance Customer Support Representatives specializing in chat and email communication. This is a remote, freelance position designed for those who are self-motivated and eager to start a career in customer service—even without prior experience. If you are tech-savvy, have a passion for helping people, and are looking for a flexible opportunity, we want to hear from you!

Key Responsibilities

  • Respond to customer inquiries via live chat and email in a timely, professional, and accurate manner

  • Provide basic product and service information and resolve common customer issues

  • Document customer interactions and maintain detailed records of issues and resolutions

  • Escalate complex issues to the appropriate internal departments as necessary

  • Maintain a positive, empathetic, and professional tone with every customer interaction

  • Follow internal guidelines and protocols to ensure quality and consistency in responses

  • Stay updated with company products, policies, and customer service procedures

Required Skills and Qualifications

  • Excellent written communication skills in English

  • Basic computer skills and proficiency with email and chat platforms

  • A customer-first mindset with patience and empathy

  • Strong attention to detail and a willingness to learn

  • Ability to work independently and manage time efficiently

  • A reliable internet connection and a quiet workspace

Experience

  • No prior customer service experience is required

  • Training will be provided for successful candidates

  • Previous experience in a remote or freelance environment is a plus, but not mandatory

Working Hours

  • Flexible working hours – choose shifts that suit your availability

  • Opportunities to work part-time or full-time based on your schedule

  • Weekend and evening shifts available

Knowledge, Skills, and Abilities

  • Ability to learn quickly and adapt to new tools and technologies

  • Familiarity with customer service tools such as Zendesk, Freshdesk, or similar platforms is a plus

  • Multitasking capabilities in a fast-paced, digital environment

  • Ability to maintain professionalism under pressure and handle multiple conversations at once

Benefits

  • Work from the comfort of your home

  • Flexible schedule that supports work-life balance

  • Paid training and onboarding

  • Opportunity to gain valuable customer service experience

  • Continuous learning and development support

  • Performance-based incentives and bonuses

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe that everyone deserves a chance to start their career with the right support and resources. We are committed to building an inclusive and diverse team where people of all backgrounds can thrive. Whether you are entering the workforce for the first time or looking for a fresh start, this freelance role offers an ideal path forward. Join us to work on your own terms, build your skills, and become part of a supportive global community.

How to Apply

Interested candidates should submit a brief application including:

  • A current resume (optional for entry-level candidates)

  • A short cover letter or message expressing your interest and availability

  • Contact details and preferred working hours

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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