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Customer Service Associate (Part-Time)

Other Jobs To Apply

Keep patients, pharmacies, and partners moving. You’ll own multi‑channel support (email/phone/ticketing), triage and route issues cleanly, and protect partner SLAs without creating operational noise. We’re looking for calm, precise communicators who document well and close the loop.

What you’ll do

  • Handle inbound/outbound contacts via email, ticketing, and phone; provide timely, clear updates.
  • Triage and route issues in Jira and Slack using our tagging and escalation matrices.
  • Monitor queues and escalate real-time risks.
  • Resolve pharmacy/prescription questions (receipt checks, resend requests, clarifications with clinicians) and communicate next steps to patients/pharmacies.
  • Assist with scheduling/rescheduling on partner or SteadyMD platforms and send confirmations using approved language.
  • Capture crisp internal notes and patient-facing summaries; use internal macros to standardize replies; propose new snippets/SOP updates when you spot patterns.
  • Protect HIPAA at every step (identity verification, least-necessary-information, secure systems).

Schedule & coverage

  • Primary: Evenings and weekends (examples: 4:00 p.m.–9:00 p.m. CT weekdays; Sat/Sun rotating blocks).
  • Flex: Ability to pick up additional hours anywhere within 6:00 a.m.–11:59 p.m. CT to cover spikes, launches, PTO, or outages.
  • Training: Majority conducted Mon–Fri, roughly 6:00 a.m.–8:00 p.m. CT with some evening/weekend shadowing to cover scenarios you’ll support. Ops Associate Job Descr…

Work location & setup

  • Remote within the continental U.S. Due to partner contracts, work cannot be performed outside U.S. territory.
  • Company equipment provided
  • Reliable high‑speed internet and a private, HIPAA‑suitable workspace are required.

Requirements

  • 3-5 years in customer support (healthcare/telehealth, pharmacy, medical office, or insurance helpful).
  • Strong written + verbal communication; steady under pressure; friendly but concise.
  • Comfortable in multi-system workflows (HelpScout, Jira, Slack, Google Workspace).
  • Detail-oriented; follows playbooks and improves them.

No degree is required if experience demonstrates a good fit.

Benefits

  • Flexible scheduling within the posted shifts; two to four‑week schedule visibility.
  • Equipment provided
  • Skill growth: Hands‑on experience with telehealth operations, ticketing, and cross‑functional collaboration.
  • Clear playbooks and real-time coaching; steady opportunities to propose SOP improvements.
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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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