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Call Center Representative - (Remote)

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This role is a stepping stone to great career achievements. We need a Call Center Representative! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.

 

 

• **This is for a weekend-based shift - shifts available as follows: Sat-Wed 830am-530pm, Friday-Tues 830am-530pm*** The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, health care agencies and tango. This role encompasses providing excellent customer service and a high level of detailed... information. The CCR will establish accurate records in compliance with applicable laws and regulations and the policies of tango. Office Location: Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote) Responsibilities and Duties: Responsibilities of the Call Center Representative include, but are not limited to the following: • Develop and maintain a working knowledge of current products and services offered by the company • Take customer calls and provide accurate, satisfactory answers to their queries and concerns • Answers busy phone lines and identifies calls to be transferred. • Forwarding voicemails left on the company line to the appropriate department. • Assisting the administrative team with processing faxes or emails data entry into our in-house software. • Communicating professionally with different departments to assist patients and healthcare providers with our referral process. • Ensuring an even distribution of work to the Intake department. • Complying with company, state, and federal healthcare guidelines. • De-escalate situations involving dissatisfied customers, offering patient assistance and support • Calling patients for follow up, to obtain additional information and notify the patient of outcomes and statuses. • Ensuring customer satisfaction and assisting them with issues/concerns related to their health. • Evaluates and determines caller needs and use their knowledge to provide resolution, tracking, and if necessary, follow up from another representative • Additional responsibilities as assigned by Supervisor Qualifications: • Must be at least 18 years of age. • High School Diploma or GED, some college • Has basic computer knowledge and experience including Microsoft Word, Excel & typing skills. • Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is preferred. • Ability to convey a positive and professional image to customers and employees • Capable of following an issue through to its conclusion • Home care/healthcare background is a plus but not required. • Must be able to work at a fast pace medical call center managing large amounts of inbound/outbound calls while maintaining attention to details. • Is customer service oriented with good oral and written communication skills. • Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision. • Is detail oriented and displays good organizational skills. • Must be flexible and willing to work weekends and Holidays. • Highly self-motivated and able to work with minimal supervision Proven Personal Attributes: • Ability to multitask in a fast-paced work environment. • Ability to remain calm under pressure and manage stressful situations. • Provide excellent and professional customer service skills with a positive, patient, and friendly attitude. • Ability to maintain a high level of confidentiality and remain HIPAA compliant. • Ability to establish highly productive and detailed organizational skills/habits. • Ability to actively listen and problem solve with cooperation, assertiveness, and flexibility for positive outcomes. • Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use. • **This is for a weekend-based shift - shifts available as follows: Sat-Wed 830am-530pm, Friday-Tues 830am-530pm*** The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, health care agencies and tango. This role encompasses providing excellent customer service and a high level of detailed information. The CCR will establish accurate records in compliance with applicable laws and regulations and the policies of tango Apply Job! For more such jobs please click here!

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...