About the Role:
Join our Customer Success & Operations team, supporting wholesale customers across the U.S. and Canada. You'll manage orders end-to-end, ensuring timely fulfillment while developing deep product and process expertise.
Key responsibilities:
1. Communicate with B2B customers (screen printers, DTG decorators, and promotional buyers) via email and phone.
2. Recommend suitable Milltex styles and colors based on customer requirements.
3. Manage the complete order lifecycle from confirmation to warehouse dispatch.
4. Create UPS shipping labels and coordinate LTL shipments.
5. Update order status and tracking in the Odoo ERP system.
6. Coordinate with warehouses in Buffalo, NY, and Canada for smooth fulfillment.
7. Handle order exceptions (shortages, substitutions, restocks) with clarity and professionalism.
8. Build strong product knowledge to provide accurate and value-driven customer support.
What You'll Learn:
1. Global B2B operations and customer management.
2. U.S. logistics and warehouse coordination (UPS, LTL shipping).
3. ERP workflows (Odoo) and process management.
4. Professional client communication and documentation.
5. Product and fabric insights across apparel categories.
Why Join Milltex:
1. Be part of a fast-growing U.S. apparel startup expanding globally.
2. Receive direct mentorship and hands-on training.
3. Gain exposure to international operations and logistics systems.
4. Opportunity for rapid career growth based on performance.
5. Collaborative, transparent, and ownership-driven culture.
Skill(s) required-English Proficiency (Spoken),English Proficiency (Written),MS-Excel
Who can apply
Only those candidates can apply who:
1. have minimum 1 years of experience
2. can work from 6:30 pm - 2:30 am Indian Standard Time (as the company is based outside of India & their local work timings are 9:00 am - 5:00 pm Eastern Standard Time)
Other requirements
1. Excellent English communication — both written and spoken
2. Comfortable learning new systems (ERP, CRM, logistics portals)
3. Strong coordination, critical thinking, and problem-solving skills
4. Can work independently, handle pressure, and “figure it out” when processes aren’t perfect
5. Curious and willing to go deep into product knowledge to serve customers better
6. Commerce, operations, or business background preferred (graduates welcome)
7. Must be willing to work U.S. hours (evening/night India time)
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Education:
Experience:
- US Customer Support: 2 years (Required)
Shift availability:
Work Location: Remote
